Cancellation Policy

Send a cancellation request by email or WhatsApp using the contact details below. Include your project name and invoice number. Cancellations take effect from the date we confirm them in writing — normally within one working day.

• Before work starts — cancel free of charge; any deposit is refunded in full.
• During a project — you pay for the work completed up to the cancellation date plus any non-recoverable third-party costs. Any remaining balance is refunded.
• After final delivery — the project is complete and cannot be cancelled; see our refund and dispute policy.

• Monthly retainers require 14 days' notice before the next billing date.
• Cancelling stops future billing. The current billing period runs to its end and is not pro-rated, and you keep access to the agreed hours until then.
• Unused retainer hours do not roll over after cancellation.

We may cancel an engagement if a project falls outside our expertise, if agreed materials or approvals are not provided for more than 30 days, or if payments are overdue. In those cases we refund any fees paid for work not yet delivered.

Need to pause rather than cancel? We can hold your slot for up to 30 days at no charge — just let us know before your start date.

Questions about this policy? Reach the Smartteam customer service team any working day between 09:00 and 18:00 (WAT):

• Email: olojeded814@gmail.com
• WhatsApp / phone: +2349139943185
• Freelancing profile: fiverr.com/olojededavido
• Contact form: available on our contact page

We reply to every enquiry within one working day.