Refund & Dispute Policy

Smartteam sells digital, professional services (Shopify design, development, UX/UI and ongoing design support). This policy applies to every deposit, milestone payment, retainer and one-off fee paid to us.

• Email us within 14 days of the payment you want refunded, including your invoice number and the reason for the request.
• We acknowledge every request within 1 working day.
• Approved refunds are issued to the original payment method within 5–10 business days. We never issue refunds in cash or to a different account.

• Full refund — the project has been paid for but no work has started.
• Partial refund — work is in progress: we refund the unused portion of the fee after deducting hours already delivered and any third-party costs (themes, apps, fonts, stock imagery).
• No refund — deliverables have been completed, approved and handed over, or the work is a custom build already deployed to your store.

If you are charged twice or charged an incorrect amount, contact us and we will refund the difference in full — usually the same working day.

Please contact us before opening a dispute with your bank or card issuer; most issues are resolved within 24 hours. If a dispute is raised, we will supply the payment provider with the signed proposal, correspondence and delivery evidence, and we will keep you informed throughout. Accounts with an open chargeback are paused until the dispute is resolved.

Questions about this policy? Reach the Smartteam customer service team any working day between 09:00 and 18:00 (WAT):

• Email: olojeded814@gmail.com
• WhatsApp / phone: +2349139943185
• Freelancing profile: fiverr.com/olojededavido
• Contact form: available on our contact page

We reply to every enquiry within one working day.