General promotion rules
- Every promotion is subject to availability and may be withdrawn at any time.
- Promotions apply only to new quotes issued during the advertised period and cannot be applied retroactively to existing invoices.
- Only one discount or promo code may be used per project unless we state otherwise.
- Discounts have no cash value and cannot be exchanged or transferred.
Eligibility
Promotions are open to businesses and individuals aged 18 or over, in territories we can legally serve (see our legal and export restrictions). Smartteam team members and their immediate families are not eligible for prize draws.
Discounts & promo codes
The advertised discount, minimum spend, eligible services and expiry date are stated with each offer. Codes must be quoted before an invoice is issued. Discounts apply to Smartteam fees only and never to third-party costs such as Shopify plans, apps, themes or fonts.
Referral rewards
Referral rewards are paid once the referred client's first invoice has been settled in full and any refund window has passed. Self-referrals and referrals of existing clients do not qualify.
Refunds on discounted work
Where a refund is due on discounted work, we refund the amount actually paid — not the full list price. Cancelling part of a bundled promotion may remove the discount from the remaining services.
Changes & disputes
We may amend or end a promotion where necessary, for example due to error, abuse or circumstances beyond our control. Our decision on eligibility is final; if you disagree, contact us and we will review it with you.
Customer service contact details
Questions about this policy? Reach the Smartteam customer service team any working day between 09:00 and 18:00 (WAT):
- Email: olojeded814@gmail.com
- WhatsApp / phone: +2349139943185
- Freelancing profile: fiverr.com/olojededavido
- Contact form: available on our contact page
We reply to every enquiry within one working day.