No physical goods
Smartteam does not sell or ship physical products, so there is nothing to post back to us. Every deliverable — design files, theme code, documentation — is supplied digitally.
Revisions instead of returns
- Every project stage includes two rounds of revisions at no extra cost.
- Revision requests should be sent within 14 days of delivery of that stage.
- If a deliverable does not match the agreed scope, we correct it free of charge — this takes priority over any refund request.
Faulty or incomplete delivery
If files are corrupted, incomplete or cannot be accessed, tell us and we will redeliver within 1 working day. Where a fix is not possible, the payment for that deliverable is refunded under our refund and dispute policy.
Licence & ownership on return
Where a refund is issued for a deliverable, the licence to use that deliverable ends and the associated files, designs or code must not be used, published or resold.
Customer service contact details
Questions about this policy? Reach the Smartteam customer service team any working day between 09:00 and 18:00 (WAT):
- Email: olojeded814@gmail.com
- WhatsApp / phone: +2349139943185
- Freelancing profile: fiverr.com/olojededavido
- Contact form: available on our contact page
We reply to every enquiry within one working day.