Privacy Policy

What we collect when you contact us, why we collect it, and the choices you have.

Last updated 13 August 2026

What we collect

  • Details you submit through our contact form: name, email address, company, phone number, area of interest and your message.
  • Correspondence sent to us by email, WhatsApp or through freelancing platforms.
  • Basic technical data such as browser type and pages visited.

Why we use it

We use your details only to respond to your enquiry, provide quotes, deliver the services you commission and keep records for accounting and legal purposes. We never sell your data.

Storage & sharing

Enquiries are stored in our secure managed database and are only accessible to Smartteam. We share data with service providers who help us operate — hosting, email delivery and payment processing — and only to the extent they need it.

Retention

Enquiries are kept for up to 24 months; project and invoice records are kept for as long as tax and accounting rules require.

Your rights

You can ask us to access, correct or delete your personal data, or to stop contacting you, at any time using the details below. We respond within 30 days.

Cookies

This site uses only the cookies required to serve pages and keep them secure. We do not run third-party advertising trackers.

Customer service contact details

Questions about this policy? Reach the Smartteam customer service team any working day between 09:00 and 18:00 (WAT):

We reply to every enquiry within one working day.